Frequently Asked Questions

Products & Materials

What materials are your products made from?

Pygmalion Factory products are made from platinum-cured silicone and high-quality TPE compounds. These materials are body-safe, non-toxic, phthalate-free, hypoallergenic, and latex-free.

Are your products safe to use?

Yes. We use body-safe silicone and TPE materials that are non-toxic and phthalate-free. Each product undergoes quality inspection before shipping.

How do I clean and care for my product?

Clean with warm water and mild antibacterial soap, or use a dedicated toy cleaner. Allow to air dry completely before storage. Store in a cool, dry place away from direct sunlight. Refer to the care instructions included with your product for specific guidance.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

All transactions are encrypted with SSL technology. We do not store full payment details.

Shipping

How long does shipping take?

Standard shipping to the US and Europe typically takes 7–14 business days. For in-stock items in our US, Europe, or Canada warehouses, delivery is faster. Expedited options may be available at checkout.

Will my order be shipped discreetly?

Yes. All orders are shipped in plain, unmarked boxes with no indication of the contents. The sender name on the package will not reference our brand.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Returns & Refunds

What is your return policy?

Due to the intimate nature of our products, we accept returns only for items that are defective or damaged upon arrival. Please contact us within 30 days of receiving your order with your order number and photos of the issue.

My product arrived damaged. What should I do?

Please contact our support team with your order number and photos of the damage as soon as possible. We will arrange a replacement or refund promptly.

Privacy

Will my purchase appear on my bank statement?

Your statement will show a discreet billing descriptor that does not reference the nature of the products purchased.

Do you sell or share my personal information?

Never. Your personal data is used solely to process your order and improve your shopping experience. Please see our Privacy Policy for full details.

OEM/ODM & Wholesale

Do you offer OEM/ODM manufacturing?

Yes. We accept custom product development projects including mold design, material selection, prototyping, and full production runs. Contact us to discuss your project requirements.

What is your minimum order quantity (MOQ) for wholesale?

MOQ varies by product type and customization level. Please contact us with your project details for a specific quotation.

How long does a custom development project take?

Timeline depends on complexity, mold requirements, and material specifications. Contact us for an estimated production schedule based on your project.

Do you provide product samples before bulk orders?

Yes, samples are available for most product categories. Contact us to arrange.

Which markets do you ship wholesale orders to?

We ship B2B orders worldwide, with warehouse locations in the US, Europe, and Canada for faster regional delivery in key markets.