Frequently Asked Questions

Products & Materials

What materials are your products made from?

All Pygmalion Factory products are made from platinum-cured, medical-grade silicone. This material is 100% body-safe, non-toxic, hypoallergenic, phthalate-free, and latex-free.

Are your products safe to use?

Yes. We use only the highest-grade silicone used in medical and surgical applications. Each product undergoes quality inspection before shipping.

How do I clean and care for my product?

Clean with warm water and mild antibacterial soap, or use a dedicated toy cleaner. Allow to air dry completely before storage. Store in a cool, dry place away from direct sunlight.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. All transactions are encrypted with SSL technology. We never store your full payment details.

Shipping

How long does shipping take?

Standard shipping to the US and Europe typically takes 7–14 business days. Expedited options may be available at checkout.

Will my order be shipped discreetly?

Yes. All orders are shipped in plain, unmarked boxes with no indication of the contents. The sender name on the package will not reference our brand.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Returns & Refunds

What is your return policy?

Due to the intimate nature of our products, we accept returns only for items that are defective or damaged upon arrival. Please contact us within 7 days of receiving your order with photos of the issue.

My product arrived damaged. What should I do?

Please contact our support team at your earliest convenience with your order number and photos of the damage. We will arrange a replacement or refund promptly.

Privacy

Will my purchase appear on my bank statement?

Your statement will show a discreet billing descriptor that does not reference the nature of the products purchased.

Do you sell or share my personal information?

Never. Your personal data is used solely to process your order and improve your shopping experience. Please see our Privacy Policy for full details.